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The world's leading authority on how to apply TOC to governments and nonprofits

Perhaps best known for orchestrating a 35 percent improvement in the State of Utah's $20B executive branch

Executive Director, Utah's Department of Workforce Services

Challenge: Handle a 65 percent workload increase during the 2008/2009 economic crisis.

Results: Kris and her team were able to absorb the unprecedented increase (with no new staff), increase quality, and give $30M back to the general fund for other agencies to use.

This is what prompted then Governor Gary Herbert to ask Kristen to step into a new role as Executive Director of the Governor's Office of Management and Budget (GOMB).

Executive Director, Governor's Office of Management and Budget

Challenge: Improve the entire Utah executive branch by 25 percent

Result: Kris orchestrated a 35 percent increase that was still growing when she decided to leave public service.  

To put this in perspective, despite Utah's rapid population growth, the state has fewer state employees now than it did in 2012.  This results in an annual savings of over $500M to Utah taxpayers.

A popular keynote speaker...

Kris has a unique way of weaving together inspirational lessons from being a blind professional with her world class expertise and insights around systems thinking, problem solving, developing the ability to think clearly, innovation, and a variety of other professional topics.

Click the button, below, to watch several, full-length speeches and conference breakout sessions.


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